The social worker is probably the first person you'll encounter upon admission to the residence (and the last upon departure.) Upon admission you will be guided through the various forms to complete and it is this individual who answers the many questions you will have.
She is also the key person for "end of life" events including arranging for palliative care volunteers and assistance for the resident and family. She is also the best person to answer questions such as "what happens when my family member dies?".
Other areas she'll help with include financial assistance for residents