A. The freight elevator has been down some weeks(months) now.This is causing considerable confusion and more work.Why the repairs delay?
Ans: There are technical safety issues that haven't been resolved and TSSA naturally will not license the lift until everything meets code. Be thankful they're so diligent. Many things went wrong in this whole process of repair and the staff and management were not at fault based on what we've discovered. The approval process from the Provincial authorities contributed to major delays.It now up and running.(Fall 2019)
B. Re: Elevators - How do the elevators work with the access card?
Ans: You must swipe your access card when choosing to reach floors 2 or 3 -locked units. These "locked units" prevent residents from leaving the floor. Once in the elevator swipe your card, the light on the swipe box will turn green, then choose floor 2 or 3. To exit floor 2 or 3 via the elevators, standing outside the elevator doors, swipe with your card, the light will turn green,choose up or down button which will then light. After several seconds the swipe light box light may turn red, however as long as the elevator up or down button is still lit the elevator will stop on your floor. Once in the elevator, again swipe with your access card to leave the floor, choose your destination and the elevator doors will close.
C. How do I make a request for maintenance/repairs ? It's not clear what the process is here.
Ans: There are 2 ways to request maintenance repairs. a) use the new forms available the front desk which are normally completed by the staff. b) Call 580-2424 ext 29999.(non emergency calls, during business hours) Emergencies/after hours? Call 311.
"b)" has been the process to use for years. It has not been well publicised. "a)" has been implemented recently because "b)" was not well publicised.
In our experience: Going through the front desk has been problematic in the past. It does increase the probability of error, and they already have a full workload. The front desk closes at 8:00 PM after which you will use 29999 or 311 depending on the situation. The City's system is set up to use 29999. However, using the front desk (until 8:00) will avoid wait times on "hold" we all experience when calling the City.